Kamianske
Technical support
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Quick support assistant
Choose an issue and complete 3 quick steps. You will get a recommendation or a ready support description.
If you have lost your internet connection, check the following first:
- The integrity of cables and connectors on them (especially if pets can have access to network equipment).
- Cable connectors must be securely plugged into their respective network equipment connectors.
- The equipment must be in active working condition - plugged into a 220V socket, there must be a normal LED indication.
- Try powering off your network equipment for a few seconds and restarting your computer.
If after that the Internet connection is not restored, please contact us in any convenient way.
Daily, 09:00–18:00
support@prolvl.net
Report a problem
Enter your contact details. Our specialists will contact you.
Quick subscriber help
What to check yourself and what to tell a specialist.
When is technical support available?
Daily from 09:00 to 18:00.
What should I check if internet access stops?
Check power to the ONU and router, cables and indicators, then open Network Pulse on the home page.
What should I do during a power cut?
Provide backup power for the ONU and router. The server room is designed for 14 days and network nodes for 4 days of backup, but service depends on the entire route.
What details should I give support?
The contract number or address, contact phone, a short description and the indicator status on the equipment.